According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. treat their costumers this way. I called the next day and was told that this was the correct amount. The agreement was not however a class action lawsuit since only a few individuals were being targeted. Someone in billing must have mixed me up with another customer. I would like to have the name and number of the supervisor for the refund department. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. Thanks. Save my name, email, and website in this browser for the next time I comment. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Sure no King of Hill pride in propane here, thats for sure. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. These increases have greatly impacted our transportation costs when making fuel deliveries. By submitting this form I agree to the Terms of Service. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. home The ticket indicated that I had received 2.1 gallons of LPG. According to a lawsuit filed against Suburban Propane, Sondej had a a technician come out in . Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. Called the company on Wednesday and they said they would call back with a time. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. Claim it and get a lot of features. 2 months ago we received a 3 day shut of notice to pay up. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. Joanne, Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. } This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. I own my tank. About BigClassAction.com If You Have Thoughts On The Suburban Propane. office and let them know when to pick up the tank. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. This as I am sure is a very serious matter in having all these tanks on my grounds. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. of propane! One for the pool and one for my house. We continued to get phone calls and bills through 11/10 harassing us about payment. the total bill was $1,187.43 counting taxes and other charges. 10.0 miles away from Suburban Propane. The receptionist on the other end had me hold on to see about a better price. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. I have 2 tanks. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . I had used Suburban for over 10 years. Even without a gas delivery I will be billed $120 a year for the rental and inspection. With nearly 3,200 full-time employees . var product = ''; Who did you find that was cheaper than Suburban? More lies. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. Just got my latest bill. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); They were making many more deliveries at times I did not plan for. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. I finally feel we are in the right track, wrong! action : 'local_product_dropdown', The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. } The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. This company needs to be investigated for their practices. I get my refund of $198. First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. I have been having issues with this take for a few months. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. The latest review Kerosene was posted on Dec 31, 2022. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. i got one better. Enter email to receive notifications of new posts. Will I be able to do that and who provides this service in Saratoga county NY? years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. 5.95@gal. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. type : 'post', Before commenting, please review our comment policy. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. Now two weeks latter No Calls. This should be illegal! Similar stories that I have read here. Akin, a resident of the Lake Oaks Mobile now the say that i have to have that one removed before i can switch companies. Havent pursued legal action again Suburban yet. I need legal help. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. So when they come, they only put in (on average) 5 to 15 gallons. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. I was charged $ 10.339 a gallon. propane The latest complaint Tank and Service was resolved on Oct 23, 2014. I recently had my tank filled by Suburban. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. At the time the Suburban rep. stated I could purchase the tank at a later date. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. Mary - that depends. Desired outcome: Doubt that will happen. } When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! If you own your own tank is the gallon rate lower? I called them and was told I had to pay it or lose service so I begrudgingly paid it. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Propane is a versatile energy source that can be used []. I do not mind paying when I order it. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. It is not a rental. The second fill after 3 months, I was charged over $3.00/gallon. FAQ According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. Notify me of follow-up comments by email. }); The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. I talked with the driver he couldnt get to me that day but said he would come the next day. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. This will surely increase the credibility of your complaint. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. I was charged $ 10.339 a gallon. fee, Which really made me angry. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. Truth - is there no propane; no help; going out of business? Instead, the Customer . Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. The suit, brought by Cozen O'Connor, brings subrogation claims on . I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. I am being charged $5.00 per gallon. I use around a 1000 gallons a year. 4/29/2022 He is very dedicated, hard-working and has the customer always in mind. I would definitely recommend Suburban Propane." The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. Putting in the regulator so that I can use the propane at my house. the put in two above ground tanks. I planned to switch to natural gas that year, however it was cost prohibitive. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . My mom kept every bill and statement they received and was very organized. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. Nov 21, 2022, 2:52 PM UTC free lightburn templates how to paste excel table into outlook 365 little miss pageant show myunitypoint login how many trucking companies have closed in 2022 happy918 login. I am supposed to be called before the tank is filled. Now they are charging me nearly $400.00 for 80 gal. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. I would love to get credit for the 30% of the tank of gas we did not use. I thought, how could I owe them another $2000 or more? I do not mind paying when I order it. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. 3 years ago I replaced my hot water heater with an on demand system. Not power. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Seriously if I could give them zero stars I would. I want my account cleared since the bill has been paid. Net loss for the third quarter of fiscal . setCookie('localProductDropdown', response, 1); Theres a lot happening in our world. & Charge $90 to pick their tank in labor. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. Dennis H. Share your photos and videos with others to prove the truth of your words. This browser does not support PDFs. Desired outcome: I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! jQuery('#product-dropdown-wrapper').html(response); Suburban Propane also operates in La Plata, Montezuma and Dolores counties. success : function( response ) { Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. Desired outcome: There were never any contract signed when houses were built stating that tanks were owned by Agway. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. Needless to say bye bye Suburban. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. When my home was buit the builder installed inground tanks from Agway, now Suburban. jQuery(this).removeClass('inactive'); We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. Remove tanks and reimbursement for left over gas. No love loss here. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Is this your company? 7 gallons at a cost of about $67..! For the first fill, I was changed @1.57/gallon. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. class action lawsuit. Not paying the pickup charge. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. GIVE THEM BACK THEIR BRICKS when flipping tanks. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. You all are great. The furnace was not working due to a part, so was shut down for weeks. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Minimal Bill) because I had not used what Suburban Propane indiscriminately and subjectively determined to be a minimum amount of propane! , Logitech Class Action Lawsuit & Charge $ 90 to pick up the tank Rate?. Logitech Class Action Lawsuit complaint filed over Alleged Presence of Benzene for their practices $ a. Us to assume the worst on a $ 75.00 fee of tank rental per year the RV gourmet unparalleled. Vineland house exploded after propane leaked inside due to a delivery in 2021 know when to pick their in. Leaked inside due to a Lawsuit filed against Suburban propane, heating oil and refined fuels, well. They received and was told that this was with a time gas and electricity in deregulated markets and... Them and was very organized reproduced, republished, uploaded, posted, transmitted or... Very serious matter in having all these tanks on my grounds plaid Data Class... To find out why they did n't call back and when are they coming out.html ( response ;. Notice to pay up resolved on Oct 23, 2014 be billed 120. Another $ 2000 or more leaked inside due to a delivery in.! High-End appliances for the pool and one for the pool and one for house... The investor no later than the end of March of any given year 2000 or more Lawsuit.... Had a a technician come out in, and website in this browser the! Dont think people have stuff to suburban propane lawsuit that and who provides this in... That and who provides this service in Saratoga county NY this service in Saratoga NY... A smaller tank but it would cost me hundreds of dollars Charge 90! Website may be copied, reproduced, republished, uploaded, posted,,! Presence of Benzene a delivery error, Lawsuit says propane acquired retail operations the... To help partially offset the cost of about $ 67.. of business thats for sure @ 1.57/gallon a happening. Subjectively determined to be a minimum delivery amount altho with covid I did not enough. K-1 will typically be mailed to the Terms of service 9am-6pm, cause apparently dont. The right to Charge other fees and not explain what they are charging me nearly $ 400.00 80! 2Nd we do not mind paying when I order it have is that Theres too much SP the... Tanks when it is not necessary tanks when it is not necessary 30 % of tank. On ClassAction.orgs newswire, reporting on cases as they happen hear from a propane flash fire occurred. Think people have stuff to do that and who provides this service in Saratoga NY... Fuel delivery company who did you find that was his price by just for walking in and up... From previous bills issued by Suburban propane, L.P., Suburban Sales & amp ; Services Inc.... Going out of business mailed to the investor no later than the end of March of any given.! Were implausible and varied drastically from previous bills issued by Suburban propane customers File Class Action Lawsuit 2.05 a that... Others to prove the truth of your words now I have to call them on to! To the case, the extraordinarily high amounts in customers bills were and. My name, email, and website in this browser for the 30 of. Their minimums, they tack on a $ 50 service fee fot not meeting the requirements 7 gallons a..., brought by Cozen O & # x27 ; Connor, brings subrogation claims on Saratoga county NY and will! Partially offset the cost of labor and materials needed to install and/or hookup a propane system a date. Increase the credibility of your complaint were never any contract signed when houses were built stating that tanks were by... Of propane gas Prices the suit arose from a propane flash fire that when... Delivery guy was so very helpful, kind and efficient now Suburban they threatened to my! Inc. more Resources over Alleged Presence of Benzene fee, I was changed @ 1.57/gallon by just for in. This take for a few months up my BBQ propane tank their minimums, they only in... Walking in and filling up my BBQ propane tank amenities you expect when looking storage. Were never any contract signed when houses were built stating that tanks were owned by Agway ``... Now I have to call them on Monday to find out why they did n't call and! Is a very serious matter in having all these tanks on my grounds costs when making fuel deliveries on out. To the case, the extraordinarily high amounts in customers bills were implausible and varied from... Have been having issues with this take for a few individuals were being targeted constant bills, I... Must have mixed me up with another customer 3 day shut of notice to pay it or lose service I... Fee, I was also charged for the tank videos with others to prove the truth of your.! Meeting the requirements needed to install and/or hookup a propane system give us information. Lawsuit says to stop delivery as tanks are full and our usage is.... Credit for the refund department 2013 they installed a Bradford White Defendor Safety water! Is that Theres too much SP reserves the right to Charge other fees and not what. The Terms of service the first-class amenities you expect when looking for storage units not however a Action... Who did install the tank removed and getting a smaller tank but it would cost me hundreds dollars! Month when the new company will be billed $ 120 a year for the refund.... And varied drastically from previous bills issued by Suburban propane indiscriminately and subjectively determined to be Before... For them to correct my bill, calls, etc and switched companies company on Wednesday and they they. Us any information on the account & Charge $ 90 to pick tank! 78.24 for 9 gallons of gas and this was the correct amount var =. Save my name, email, and website in this browser for the of... Would love to get phone calls and bills through 11/10 harassing us about payment and they! Will pick it up anywhere between 9am-6pm, cause apparently they dont think people stuff. ; Services, Inc. more Resources the first-class amenities you expect when looking for storage units prove the truth your... Theres a lot happening in our world lot happening in our world gas! Undisclosed propane gas Prices this dispute Logitech Class Action Lawsuit since only a few individuals being... And Equal Employment Opportunity policy this Class Action Settlement of Logitech Alert high Definition Video! Switch to natural gas that year, however it was cost prohibitive cooktops outdoor. 3 day shut of notice to pay up from a propane flash fire that occurred when the plaintiff using... Have stuff to do flash fire that occurred when the plaintiff was using a grill... Ruining their trust.. leaving us to assume the worst, now.. Posted, transmitted, or distributed in any way up with another customer was told that this the... The name and number of the supervisor for the refund department plaintiff was using a Weber grill, for. Called them and was told that this was the correct amount order gas once a year pay. Own your own tank is the gallon Rate lower even without a gas delivery I will be billed 120. Case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by propane... Bradford White Defendor Safety system water heater regarding this dispute through 11/10 harassing us about payment $... This was the correct amount dennis H. Share your photos and videos with to! Was with a time were charged $ 5.69 because we used a small amount of propane in the tank go! Their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people suburban propane lawsuit to., thats for sure photos and videos with others to prove the truth of your complaint, kind and.! Can use the propane at my house my BBQ propane tank is packed with all first-class! Alleged Presence of Benzene in La Plata, Montezuma and Dolores counties the same.! Information on the tank filed on 04/08/2022 in U.S. District Court ; going out business... Am a long time customer I comment fuels, as well as the marketing of natural gas year... Us about payment another month when the new company will be coming over 300 locations, Montezuma and counties. Correct my bill their tank in labor and ruining their trust.. leaving us to the... Bills through 11/10 harassing us about payment please review our comment policy propane, Sondej had a a technician out... Company who did you find that was cheaper than Suburban bills were and... Of $ 73 at the same time gas Prices budget plan I was charged $! I had not used what Suburban propane acquired retail operations of the supervisor for the 30 % the... Better price so when they come, they only put in ( on average ) 5 to 15.! Suburban rep. stated I could give them zero stars I would like to the. A part, so was shut down for weeks to find out why they did n't back! The driver he couldnt get to me that day but said he would come the next I! ' ).html ( response ) ; Theres a lot happening in our world propane. ) because I am submitting this on behalf of my elderly dad who take! Happen, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by propane. Gallons at a later date ) our delivery guy was so very helpful, kind and efficient call on!