10.5 We are not liable for certain losses. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Please select the router you're using: Need to speak to us? Currently my contract with EE Broadband ends in April. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. 10.1 Loss beyond our reasonable control. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Hi Stephen,Thank you so much for your kind review of Elaine. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. 14.4 YouFibre Broadband Network Equipment. {{ year }} Choose Ltd. All rights reserved. Hi Jane!Thank you for your great review of Dustin! 9.3 Restoration of Service following suspension. 11.1 Your right to make changes. YouFibre provide the eero Pro 6 to their home broadband customers. If we suspend or end our Service, we'll tell you what you need to do to restore it. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Our support team are available 8am-8pm daily, either via live chat or phone. 12.2 You may end the Contract because of something we have done or are going to do. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 17.4 Number Porting. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. 10.7 Maximum liability for other losses. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 10 minutes later a phone call from Dominik to talk me through getting reconnected. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 8.7 IP addresses. On a new housing estate, it might be provided to all houses as part of the build process. She called back to check up and make sure it was still okay. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. You understand that our telephone service may not offer all the features you expect from a traditional phone line. In addition, you may have to pay an activation charge and/or an installation fee. He came out to my home and helped me get everything set up and get started. Hi Phil,Thank you for taking the time to leave us such a splendid review. If you need us again in the future please don't hesitate to give us a shout. We may transfer our rights and obligations under this Contract to another organisation. Unsure which broadband services are available in your area? 9.2 Suspension due to your actions. Our Policy applies to all calls you make using our telephone service. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. First class customer care! Hi Lesley,Thank you so much for your kind review of Dominik. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. We order our comparison tables by price or feature and They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 10.8 Mitigation. I honestly couldnt believe she called back having dealt with other providers in the past. 3d. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Installation involves connecting new fibre optic cable to your house. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Netomnia are laying it all around the area. We use dedicated people and clever technology to safeguard our platform. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. We also record all 999 and 112 emergency calls. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. It promises wi-fi of at least 10Mb in every room or money back. never by referral revenue. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Installing Techie was a really helpful, polite individual. Do you agree with YouFibre's 4-star rating? Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Get insider tips and the latest offers in our newsletter. You understand that it could take a longer or shorter time and may depend on things outside our control. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. It replaces any previous agreement or understanding between you and us about those Services. Contacted customer services, which was answered promptly and sorted straight away. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. 13.4 How we make any refunds which are due to you. 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