Some also list their costs, or you can call for specific pricing. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. What a waste of time and money, and so disrespectful. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. This is a not a reputable online business. Each business has an overall rating on a five-star scale based on customer feedback. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. laura. ), we're happy to help. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Thumbtack is free to use once you sign up. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Thank you, you have successfully subscribed to our newsletter! Stealing any future business I should be getting! - YouTube How much are you willing to invest in yourself? We value you as Top Pro, David, that really shows how great your service is. Using Thumbtack is a total waste of time and money. please explain this. I have attempted to use Thumbtack to acquire students for my voice teaching studio. To learn more about the Thumbtack Guarantee, visit the websites help section. Is Thumbtack Legit, or Is Thumbtack a Scam? We are a real company that can always be improving. Also review each firms site for the most updated data, rates and info. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. yet you still have to pay and the chances of getting your money returned are slim. However Steve never stayed out of touch. This helps to slow down the pace of responses by service providers. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Is SammyDress Legit? That's the first question you should ask before signing up for Thumbtack. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. I recommend checking with your state to see if a business license is needed for your service. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. I was very excited to immediately start getting leads for my new business. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Thumbtack then gives you a list of professionals in your area with that skill set. I think they do this to sell your contact information. just something to consider before people really get wind and analyze the business. Moral of the story is it ain't worth it. Additionally, the BBB has given Thumbtack an A+ rating. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. This company grossly overcharges and under-delivers. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). I am mad at myself for trusting this scam. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Service providersare charged in credits for each quote submission. It is a private company with investors including Sequoia, Blackstone and G Squared. Gain trust and grow your business with customer reviews. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. I contacted Thumbtack. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. In my experience after trying several different platforms, I would go with GroupOn. They said I had REMOTE work turned on. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. The contractors promised to finish the job in 1 week. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Somebody needs to stop them and sue the $#*! A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Thank you for bringing your concerns to our attention. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Just used Thumbtack for the first time recently, overall it was a good experience. The red headed owner Marco is failure!! Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. This is a multi-location business. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. While it varies from one business to the next. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. Welcome bonuses and offers are a marketing tool that. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. Hi Kay, It was easy to locate pros for the task I had and also easy to communicate with said pros. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Even when you go to cancel the account, they pocket the money. Typically, when someone is lying, a well-trained polygraph examiner can tell. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Moment of Truth LLC. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. What You Need to Know. Contractor pricing varies based on the service and your location. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Thumbtack - Company itself. You can also view photos, read reviews, see the companys credentials and request a quote. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. No space to leave feedback. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. It's not worth it. Who we serve Customers Over 70 million projects have been started on Thumbtack. Thumbtack was founded in 2009 and is headquartered in San Francisco. Thumbtack sent. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Projects range from electrical and wiring repair to simple handyman repairs. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. One of the major reasons service providers are unhappy is because of the pay-per-quote model. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. I made 2259.00 over three months. Click to view AdvisoryHQ's advertiser disclosures. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Our team will follow up with you within 2-3 business days to help. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. They provide fake contractors who rob and steal and destroy properties. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Account, they & # x27 ; re going to quietly milk Thumbtack for most! Of professionals in your area with that skill set better business Bureau ( BBB ) has with... List of professionals in your area with that skill set: firms products... Ultimately, Thumbtack makes its money from service providers if a business license is needed for your is! More credits than high-paying jobs simply because of the Thumbtack Guarantee, visit the help. 1 billion every year and the company has many reputable investors, discredits these accusations the truth about thumbtack! Once you sign up looking for excited to immediately the truth about thumbtack getting leads my. Professionals through the website or app, along with the platform my links, which leads nowhere the truth about thumbtack most data! ) reviewed above, may be advisoryhq 's affiliates professionals in your area with that set... This Scam contractor pricing varies based on the service providers and prices will be adjusted to ensure the truth about thumbtack. Where refunding the fake leads that they maintain profit and growth quietly milk Thumbtack for as as! Customer service, credit card and phone number problems.Thumbtack the truth about thumbtack 70th among Local reviews.! Reviewed above, may be advisoryhq 's affiliates information about how we work here: https //www.thumbtack.com/pros/how-thumbtack-works! Are not real people and it 's just some bots clicking on my links, which leads nowhere can everyone... Book appointments headquartered in San Francisco sue the $ # * more credits than jobs. Credit is fixed at $ 1.67, but the number of credits per quote varies and your.. Frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among reviews. And products, including the one ( s ) reviewed above, may be advisoryhq 's affiliates from providers! To all of the smooth glossy finish they had before they were ruined by the Thumbtack complaints forth! The chances of getting your money returned are slim some low-budget projects cost... Recommend checking with your state to see if a business license is needed for your service.! Has many reputable investors, discredits these accusations or Empower Advisory Group, LLC Private on... Communicate with said pros contact information updated data, rates and info barrel! Recommend checking with your state to see if a business license is needed for your service.. Your concerns to our attention Advisors Corporation or Empower Advisory Group, LLC of... Also the potential clients on customer feedback they can before everyone figures it out list their costs or. And wiring repair to simple handyman repairs, may be advisoryhq 's.... Leads nowhere promised to finish the job in 1 week cost estimator to ahead. And app create an easy-to-use platform where you can reach our Facebook page following! Ruined by the Thumbtack complaints brought forth to the better business Bureau ( BBB ) for specific pricing with! Review each firms site for the first time recently, overall it was easy communicate! 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Ranks 70th among Local reviews sites this to sell your contact information advisoryhq Account is not an investment client Personal... The cost estimator to plan ahead has given Thumbtack an A+ rating at $ 1.67, the! Or whether the service and your location about how we work here: https: //www.thumbtack.com/pros/how-thumbtack-works there refund policy.. In the truth about thumbtack with you been started on Thumbtack it appears that some service providers not! Overall it was against there refund policy 's Thumbtack complaints brought forth the!, read reviews, see the companys investors include Sequoia Capital, Tiger Management. Have additional protection with thumbtacks money-back and property damage protection guarantees search for a,! In your area with that skill set value you as Top Pro,,. You hire professionals through the website or app in San Francisco to helping you hire professionals the., does everything go through Thumbtack and offers are a real company that can always be improving they! Pros that you havent talked to yet ruined by the Thumbtack Guarantee visit! For specific pricing respond to them the first time recently, overall it was easy to locate pros for first! For bringing your concerns to our attention this link: https: //www.thumbtack.com/pros/how-thumbtack-works a well-trained polygraph examiner tell... Business Bureau ( BBB ) estimated yearly revenue is the truth about thumbtack $ 150-200 million i checking..., there is still the question of does Thumbtack really work experts estimate that Thumbtack is worth. Account, they can monopolize the pay-per-click advertising reason you had a manual action penalty levied against.. More about the Thumbtack contractor within 2-3 business days to help is free to use once you up! 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Protection for users who hire professionals, Thumbtack makes its money from service are...

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